License & Notices
Privacy Policy
Privacy Policy
Effective Date: 30.05.2026
Last Updated: 30.05.2026
This Privacy Policy describes how Buks invest d.o.o., located at Ulica Orban - Via Orban 1, 52100 Pula, Croatia ("Buks Invest", "we", "us", or "our") collects, uses, and protects your personal data in accordance with the General Data Protection Regulation (EU) 2016/679 (GDPR) and the Croatian Law on the Implementation of the General Data Protection Regulation.
Important Information and Who We Are
This Privacy Policy explains how we process your personal data when you visit our website, use our services, submit property inquiries, or otherwise interact with us. This website and our services are not intended for children, and we do not knowingly collect data relating to children.
Controller:
Buks invest d.o.o. Ulica Orban - Via Orban 1 52100 Pula, Croatia OIB: 50794929814
Email: buks.invest@gmail.com Phone: +385 98 635 456
Types of Personal Data We Collect
We may collect, use, store, and transfer different kinds of personal data about you, which we group as follows:
Identity Data - Name, surname
Contact Data - Email address, phone number
Technical Data - IP address, browser type/version, device IDs, location data
Usage Data - Interaction with our website, content, and services
Marketing and Communications Data - Your preferences in receiving communications from us
Inquiry Data - Information submitted through property inquiry forms, including unit preferences and budget range
We may also collect and use aggregated data (e.g., statistical or demographic data), which is not personal data under GDPR as it does not reveal your identity.
How We Collect Your Data
We gather personal data through:
Direct interactions - via inquiry forms, contact forms, emails, phone, or messaging platforms (including WhatsApp) when you contact us, request property information, or provide feedback
Third-party sources - including:
GoHighLevel (CRM and automation)
Meta and Google (advertising and analytics)
Website hosting and analytics platforms
We may also collect publicly available data, such as company registration information.
How We Use Your Personal Data
We will only use your personal data when the law allows us to. This includes:
To respond to property inquiries - providing information about available apartments, pricing, specifications, and project details
To manage our relationship with you - such as responding to questions, scheduling viewings, or notifying you of changes to availability or pricing
To improve our website and services - using analytics to understand how users interact with our content
To send relevant property updates and marketing - where you have given consent, or where we have a legitimate interest
To comply with legal obligations - including fraud prevention and fulfilling tax or accounting requirements
To protect our systems and data - ensuring website functionality, security, and performance
We rely on different legal bases depending on the specific activity, including contractual necessity, legitimate interests, legal obligation, and consent where required.
Direct Marketing
You may receive marketing from us if:
You have submitted a property inquiry or requested information
You have opted in to receive marketing
You have not opted out of communications
You can opt out at any time via the link in our emails or by contacting buks.invest@gmail.com.
We will never share your data with third parties for their own marketing purposes without your explicit consent.
Disclosures of Your Personal Data
We may share your personal data with trusted third parties, including:
Software providers: GoHighLevel, Meta, Google
Marketing and advertising partners acting on our behalf
Legal or regulatory authorities, where legally required
Business partners in the case of a company merger, acquisition, or sale
All third parties are required to handle your data in compliance with GDPR and under strict confidentiality agreements.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
International Transfers
Some of our service providers are based outside the European Economic Area (EEA). When we transfer your data internationally, we ensure that one of the following safeguards is in place:
The country has been deemed to provide an adequate level of protection by the European Commission
We use Standard Contractual Clauses (SCCs) approved by the European Commission to ensure appropriate protection
Data Security
We use a range of technical and organizational measures to protect your data from loss, misuse, or unauthorized access, including:
Encryption of data during transmission
Access control measures
Secure servers and data backups
Only authorized personnel with a valid business need can access your personal data.
Data Retention
We retain your personal data only as long as necessary for the purposes for which it was collected, including:
Responding to and managing property inquiries
Legal, accounting, and tax obligations (up to 6 years)
Handling legal claims or complaints
You may request earlier deletion of your data when legally permissible.
Your Legal Rights
You have the following rights under GDPR:
Right to access - to request a copy of your personal data
Right to rectification - to correct inaccurate or incomplete data
Right to erasure - to request deletion of your data in specific circumstances
Right to restrict processing - to limit how we use your data
Right to object - to stop processing for certain purposes, like marketing
Right to data portability - to receive your data in a structured, machine-readable format
Right to withdraw consent - at any time if processing is based on your consent
To exercise your rights, contact us at buks.invest@gmail.com.
We may need to verify your identity before fulfilling any request. We aim to respond within one month.
Complaints
If you believe we have not respected your privacy rights, you may contact:
Croatian Personal Data Protection Agency (AZOP) Website: https://azop.hr Email: azop@azop.hr Phone: +385 1 4609 000
We encourage you to contact us first at buks.invest@gmail.com so we can resolve your concern directly.
Changes to This Policy
We regularly review and update this Privacy Policy. Any material changes will be communicated clearly, and the latest version will always be available on our website.
Please inform us of any changes to your personal data so we can keep our records accurate.
Third-Party Links
Our website may include links to third-party websites or services, including mapping services and property listing portals. We are not responsible for their privacy practices. We recommend reviewing their policies before submitting any data.